Trust and Safety

15ghana is a community built around trust and your safety is our #1 concern. A lot of work happens behind the scenes at 15ghana to keep the community safe but we also offer key tools so that you can also use the marketplace safely, whether buying or selling services.

Choosing a Freelancer

You will find lots of information available about the Freelancer on 15ghana to help you choose wisely including:

Feedback reviews, a key tool to see the track record of the Freelancer from other projects completed on 15ghana.

Endorsements, testimonials from clients, colleagues and peers from outside 15ghana

Social connections, verified links to the individual's Facebook or LinkedIn account can provide an extra layer of trust.

Portfolio, examples of the Freelancer's work.

Keep communications in the WorkStream

The WorkStream is a tool to keep track of all communications connected with a particular project. A WorkStream is created when you first start communicating with a particular Freelancer. If there is any confusion it is also an important record to refer back to, and in the unlikely event that you need 15ghana support to resolve a Dispute with a Freelancer, the WorkStream is used as the sole indisputable evidence to determine a fair outcome.

Always pay through 15ghana
Paying outside of 15ghana leaves you unprotected.  

15ghana cannot provide any assistance for projects where any payment has been completed outside of 15ghana, against our terms and conditions.

Selling Safely

Dream Service or too good to be true?

Is the pay amazing and you have to do very little in return? As attractive as it may seem to be wary of such dream projects, particularly if you haven’t worked with the Buyer before. If you have any doubts then as hard as it can be, it’s often safer to steer clear. Also be cautious of any Buyer requesting free samples of work or suggesting free trials with promises of larger work; if the samples in your portfolio aren’t sufficient then make sure to always send samples via the WorkStream with suitable watermarks or in low resolution (if applicable).    

Always get paid through 15ghana
When you have completed work arrange for payment by the Buyer (including releasing funds held in Escrow)  by raising an invoice in the WorkStream. Paying outside of 15ghana leaves you unprotected. 15ghana cannot provide any assistance for projects where any payment has been completed outside of 15ghana, against our terms and conditions.  

Avoid exchanging personal details

Avoid exchanging personal contact details as much as possible, particularly before a Proposal has been accepted or an Offer has been purchased and funds paid into the Escrow account. Never share your bank details, forms of identity nor address details with anyone you “meet” online whether on 15ghana or elsewhere. Remember you can communicate fully in the WorkStream including exchanging files and even share samples of your work via your Portfolio, and all payment must be conducted safely through 15ghana without the need to exchange personal information such as bank details.

Report abuse / get Help
Our Customer Support Ninjas are on hand to provide you with advice if you are unsure about anything and also to take fast action on any rogue individuals threatening the safety of the community. Alternatively, you can quickly report problems to us by using the “Report” flag you will find on every listing, message and member profile page. Find out more about contacting Customer Support.

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