When buyer is purchasing a service, the service purchase section will have price text (for example) “₵0.50 For 1 minute” (option above {Price per minute}) Then below that, another text that reads “How many minutes of video time do you wish to purchase?” This will have a number field where a user/buyer can enter amount of minutes. If user enters 10 minutes, then the price to pay will be ₵5 + processing fee (so 0.5 x 2.50).
When buyer purchases a Service that has video tutorial enabled, buyer will be redirected to an order screen which will have an option “Set A Time For Video Session” When user clicks on that button he can pick a day and time. The day and time should not pass the “Days within which a video session can be scheduled” (option above {Days within which a video session can be scheduled (For example: 4 days, 6 days etc)}) So If seller sets 4 days in video settings (option above {Days within which a video session can be scheduled (For example: 4 days, 6 days etc)}), video schedule has to be within four days after purchase. If user choose a date and time that is over 4 days, an error message will appear saying “Sorry, please choose a day and time that is within 4 days of this purchase”
Seller View when creating a video service
When user picks a valid day and time, seller gets an email with these details. Seller can login in and he/she will have two options “Accept Schedule OR Propose Another Schedule” If seller accepts schedule, an email will be sent to the user showing/confirming the day and time.
Buyer View when picking a time for the video
15ghana will do a perfect time conversion. So if you are both in different timezones, system will be able to get real time for both. So If I am a user/buyer and I choose a schedule for Tuesday at 1pm, and my seller (for example, James) accepts this, but his time for that schedule is 4Pm. James will see his own time zone time. So James will see that I scheduled for 4pm, since my 1pm is his 4pm. So there will be perfect time conversion in the background
However, If seller chooses “Propose Another Schedule” he can pick another day and time. Buyer will get email with this Service showing the appropriate day and time for his/her timezone, suggested by seller. Buyer will also see two options “Accept Schedule OR Propose Another Schedule”
Once a time and date has finally been accepted by both buyer & seller, buyer and seller will get confirmation emails.
An email reminder is sent 10 mins before the proposed date/time is due.
Once they are both online, only seller can initiate video call. So seller will click “Launch Video Call”
Video call will have a section whereby seller and buyer can message each other as well as upload/exchange files.
PS : This message area will be flagged if items there are any exchanges any breaches of our terms of use such as exchange of contact details etc.
Seller’s video screen will have more options. Options like:
Extend Time (this will calculate based on the price per minute that seller set)
Extend Time with Custom Amount
If seller clicks on “Extend Time” an option will appear that will have text that reads “How many more minutes do you wish to extend?”
If seller types out 4 (for example) => an option will pop-up in buyer’s screen with text that reads “Kofi wishes to extend the time by 4 minutes. If you confirm, this will cost you an extra ₵2 (or ₵CustomAmount). Do you wish to confirm?” two options “Yes” or “No” If yes, original payment method buyer used to purchase that Service will be charged, if “No’, nothing will be charged and seller will receive message in pop-up screen that reads “Akos declined your extension”
If buyer accepts the extension, time will automatically increase, and popup notification will slide from left to right saying, “Time increased successfully.”
Both buyer and seller will have options: “End video session, Message area with emoji icons (with upload capability), ‘email message content to my email’ option”.